If you read this blog about presentation skills and your signal to noise ratio, you can make more money, save money and time, reduce your uncertainty and anxiety, and look good in the eyes of others.

When I was in college, I drove a truck full of modern art from a New York gallery to a museum in Tennessee.  It was October.  The World Series was on the radio. My team, the Mets, were playing, and the signal was irregular and full of static.

It was raining.  It was dark. I was on a two-lane mountain road. I had to deliver the paintings by morning. The windshield washers could not keep up with the downpour.  The road was twisting and I was fiddling with the radio dial desperately trying to tune in through the static to hear how my Mets were doing.

I was an audience of one in the cab of that rented Hertz truck, fighting to hear the signal through the noise.  And I don’t think I’m reaching too far for a simile to say that our audiences are in a similar position when they listen to our presentations.

Our audiences are on a mission to achieve their business objectives.  The market is dark and unpredictable.  The staff cannot keep up with the constant demands.  Our listeners worry about hitting their numbers, managing the budget, and positioning themselves for a promotion.  Plus, their tummies might be rumbling with hunger, or their kids are home alone and they’re worried.

They try to tune in to what we’re saying, but it’s hard.  We may take too long getting to the point.  They get bored or frustrated. 

We may start talking about ourselves, or our product, or our company, and fail to relate the information to what they care about.

They will have to fight through the noise of our talk to hear the information that they care about.  And they only care about information because they have an emotional interest in what it could mean to them.

Does the information you offer make them more successful at their job?  Is it simple and clear?  Does it solve a problem?  Does it save them time, or help them make more money?  Does it make them feel more secure, or less uncertain?  And could it make them look good in the eyes of others?

These are the signals that most of us want to hear.  Your job as a presenter is to boost your signal to noise ratio. 

Do so, and you will make more money, be more successful, reduce your anxiety, and look good in the eyes of the world.

Reason makes us think, but emotion makes us act.  So how can we build emotional arguments into our presentations?

When we consult Maslow’s Theory, we learn that people have a hierarchy of needs.  At the bottom of the pyramid are physiological needs—the need for air, water, food and excretion.  Most business arguments cannot invoke these as rewards for compliance, or as punishments to be feared if the listener fails to do what the speaker suggests.

Next up on the list are the emotional needs for safety. These include the needs for security of body, employment, and property.  Politicians often claim that certain ideas, programs or “isms” threaten our security.  Healthcare companies appeal to our deep need for well-being.  And business arguments can invoke the loss (and the possible increase) of employment security as emotional reasons to endorse a particular initiative.

The need for love in the business world is the need for social connections and a sense of belonging.  Since we spend more hours with our colleagues at work than we do with our families, this need provides a strong lever for a business speaker seeking to sway an audience.

The workplace is even more significant for us as a forum in which we can earn distinction and status.  Our need for esteem is profound, both self-esteem and the need to be respected and acknowledged by our peers.  It is often said that pay is not the greatest motivator.  The greatest motivator is recognition and acknowledgement.

If we are lucky enough to satisfy all the needs mentioned above, then we will work for self-actualization. This will include our desire to make a difference, to develop our deepest human abilities for feeling, imagination, caring, and spontaneity.  It seems that Apple Computer and Google have marketed themselves as employers where self-actualization is possible—where creativity and “changing the world” are part of the business culture.

All persuasive arguments have an emotional component.   But it requires a deft touch.  If you overplay your point, you lose credibility.  Subtlety and indirectness are essential.

For instance, you cannot say,  “You are a small and vulnerable outsider dealing with a vast, deceptive insurance industry.  Work with us.  We’re friendly.”

Much better to hire a little talking gecko with an Australian accent and get him to personify your company.  He’ll reduce your audience’s anxiety, and build customer loyalty, even while he’s making a simple rational argument that he can save you money.

Sims Wyeth is a private speech coach in Montclair, NJ specializing in executive speech coaching and public speaking training in order to give accomplished people the knowledge and skill they need to become accomplished speakers. Learn more public speaking tips at www.SimsWyeth.com.