How to acquire presentation skill, and any other skill

February 10th, 2010

This article is based on a book preview in Fortune Magazine, Oct 27, 2008.  The book is: Talent is Overrated by Geoff Colvin.

We admire great performers and often attribute their success to a unique talent they have for their particular field.

The problem is that there is no evidence that talent has much to do with extraordinary performance.  In fact, a few researchers contend that the very existence of talent is not, as they carefully put it, supported by evidence.  If this is true, our naïve belief in this “thing we call talent” misdirects our efforts and undermines our potential to develop ourselves and others.

Thanks to recent findings, we now have a more accurate view of how top performers in any field achieve their remarkable results.

So what do top performers do—to win the prize, earn the money, bask in the glory, get the girl, get the Standing O, and blow away the competition?

They do what scientists call Deliberate Practice (DP).

Deliberate Practice has the following characteristics:

  1. DP is designed to improve performance.  It is highly targeted, even engineered to address particular weaknesses that the performer has.  It is almost always designed and implemented by a teacher, coach, or expert of some kind.
  2. DP is stultifyingly repetitious.  Most people practice what they’re good at because it feels good, and they do it until they get tired.  Top performers practice what they’re bad at, even though it’s frustrating and humiliating, and they do it to the point of mental and physical exhaustion. They go until they break down old habits, and have to develop new ones.
  3. DP provides continuous feedback.  Every swing of the club, every passage in the concerto, every stump speech given, every marketing tactic undertaken, every meeting run– is assessed, measured, compared, and diagnosed for improvement.
  4. DP is mentally demanding.  The quality of our attention is more indicative of success than our willingness to endure mindless repetition.  The more we concentrate on the task, the less time needed to improve.  
  5. DP is so hard that few people have the stomach.  Most of us lack the desire and the belief in self required to endure the long mental, emotional, and physical struggle needed to achieve world class performance.  This is good news for some.  It means that if you’re willing to put in the work, you won’t have much competition.

The bad news is that most business cultures are not using the principles of DP.  It’s cheaper and less risky to stick you in a job doing things you already know how to do and keep you there.  And the feedback you get may not be continuous, or useful.

Of course, this means that the opportunities for achieving advantage by adopting the principles of great performance are huge.  A few companies realize that.  They embed mentoring and coaching in the culture, use developmental assignments, and put people through high-fidelity simulations.

But if you want to try it yourself, there are things you should do before, during, and after the work.

Before the work:  Set goals, not only for outcomes, but for how you will achieve the outcomes.  Top performers focus on the process, and even on one aspect of the process.

During the work:   Self-regulate.  Be mindful of what’s happening in the moment.  Top distance runners scan their heart rate and breathing patterns to maintain a target ratio between steps and breaths.  Average runners tend to think about anything other than what they’re doing because what they’re doing is painful.  Even in purely mental work, elite performers monitor what they’re thinking—it’s called metacognition—knowledge about knowledge, thinking about your own thinking. 

After the work:  Assess yourself against a chosen standard.  Average people are content to say they did well, okay or poorly.  Top performers are more specific.  They measure themselves against a standard that is relevant to what they are trying to achieve.  Such a standard could be their last effort, or the results achieved by a competitor, or the world record.  Too high a standard is of course discouraging.  Too low a standard produces no advancement. 

What you do with the evaluation of your performance will determine your success.  Chances are your performance wasn’t perfect, and parts of it were unpleasant.  Elite performers respond by changing their approach, trying new behaviors, and getting back into the task.  Average performers are more likely to avoid the unpleasant parts, and go back to what felt easy.

What you want—deeply want—is fundamental to success.  Deliberate Practice is hard.  It demands sacrifice now for results later.  You have to want the results badly to put up with the sacrifice. 

And you must believe in the work—believe that it will bring you the results you’re looking for.   Without that belief, you will not have the ability to endure the difficulties. You will begin to think that you just don’t have the talent.  And when you think that, you will stop working.   And that will be the end of your development.

The price of top-level achievement is high.  Few are willing to pay it.  But most of us can learn how to use the elements of Deliberate Practice and put them to work for our own purposes.

Those who do will stand out. 

Sims Wyeth is a speech coach in Montclair, NJ specializing in presentation skills and public speaking training in order to give accomplished people the knowledge and skill they need to become accomplished speakers. Learn more public speaking tips at www.SimsWyeth.com.

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Your biggest presentation skill: Boosting your signal to noise ratio

January 27th, 2010

If you read this blog about presentation skills and your signal to noise ratio, you can make more money, save money and time, reduce your uncertainty and anxiety, and look good in the eyes of others.

When I was in college, I drove a truck full of modern art from a New York gallery to a museum in Tennessee.  It was October.  The World Series was on the radio. My team, the Mets, were playing, and the signal was irregular and full of static.

It was raining.  It was dark. I was on a two-lane mountain road. I had to deliver the paintings by morning. The windshield washers could not keep up with the downpour.  The road was twisting and I was fiddling with the radio dial desperately trying to tune in through the static to hear how my Mets were doing.

I was an audience of one in the cab of that rented Hertz truck, fighting to hear the signal through the noise.  And I don’t think I’m reaching too far for a simile to say that our audiences are in a similar position when they listen to our presentations.

Our audiences are on a mission to achieve their business objectives.  The market is dark and unpredictable.  The staff cannot keep up with the constant demands.  Our listeners worry about hitting their numbers, managing the budget, and positioning themselves for a promotion.  Plus, their tummies might be rumbling with hunger, or their kids are home alone and they’re worried.

They try to tune in to what we’re saying, but it’s hard.  We may take too long getting to the point.  They get bored or frustrated. 

We may start talking about ourselves, or our product, or our company, and fail to relate the information to what they care about.

They will have to fight through the noise of our talk to hear the information that they care about.  And they only care about information because they have an emotional interest in what it could mean to them.

Does the information you offer make them more successful at their job?  Is it simple and clear?  Does it solve a problem?  Does it save them time, or help them make more money?  Does it make them feel more secure, or less uncertain?  And could it make them look good in the eyes of others?

These are the signals that most of us want to hear.  Your job as a presenter is to boost your signal to noise ratio

Do so, and you will make more money, be more successful, reduce your anxiety, and look good in the eyes of the world.

Sims Wyeth is a speech coach in Montclair, NJ specializing in presentation skills and public speaking training in order to give accomplished people the knowledge and skill they need to become accomplished speakers. Learn more public speaking tips at www.SimsWyeth.com.
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Presentation Skills: Use emotional arguments

December 18th, 2009

maslow's hierarchyReason makes us think, but emotion makes us act.  So how can we build emotional arguments into our presentations?

When we consult Maslow’s Theory, we learn that people have a hierarchy of needs.  At the bottom of the pyramid are physiological needs—the need for air, water, food and excretion.  Most business arguments cannot invoke these as rewards for compliance, or as punishments to be feared if the listener fails to do what the speaker suggests.

Next up on the list are the emotional needs for safety. These include the needs for security of body, employment, and property.  Politicians often claim that certain ideas, programs or “isms” threaten our security.  Healthcare companies appeal to our deep need for well-being.  And business arguments can invoke the loss (and the possible increase) of employment security as emotional reasons to endorse a particular initiative.

The need for love in the business world is the need for social connections and a sense of belonging.  Since we spend more hours with our colleagues at work than we do with our families, this need provides a strong lever for a business speaker seeking to sway an audience.

The workplace is even more significant for us as a forum in which we can earn distinction and status.  Our need for esteem is profound, both self-esteem and the need to be respected and acknowledged by our peers.  It is often said that pay is not the greatest motivator.  The greatest motivator is recognition and acknowledgement.

If we are lucky enough to satisfy all the needs mentioned above, then we will work for self-actualization. This will include our desire to make a difference, to develop our deepest human abilities for feeling, imagination, caring, and spontaneity.  It seems that Apple Computer and Google have marketed themselves as employers where self-actualization is possible—where creativity and “changing the world” are part of the business culture.

All persuasive arguments have an emotional component.   But it requires a deft touch.  If you overplay your point, you lose credibility.  Subtlety and indirectness are essential.

For instance, you cannot say,  “You are a small and vulnerable outsider dealing with a vast, deceptive insurance industry.  Work with us.  We’re friendly.”

Much better to hire a little talking gecko with an Australian accent and get him to personify your company.  He’ll reduce your audience’s anxiety, and build customer loyalty, even while he’s making a simple rational argument that he can save you money.

Sims Wyeth is a private speech coach in Montclair, NJ specializing in executive speech coaching and public speaking training in order to give accomplished people the knowledge and skill they need to become accomplished speakers. Learn more public speaking tips at www.SimsWyeth.com.

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