How to persuade like an advertiser

My friend Wick Smith told me about this approach to messaging. Wick has been in advertising for many years, primarily in Asia. He speaks Japanese and is an incredibly resourceful and creative person.

The Wick Smith Approach is based on the four elements in an ad:

The Headline, The Image, The Body Copy, The Logo

Each one has a role to play, and each viewer will have his or her own preference as to which is most important.

The Headline is the big idea or the claim being made by the ad. People who like the big picture and avoid the details prefer to read the headline.  Since people make decisions out of fear or desire, a headline should target one of those emotions.

The Image appeals to the visual thinker. The Image could evoke a problem that needs to be solved, or an aspiration that the viewer has. Either one stimulates the emotions and moves the viewer to action.

The Body Copy is meant to give the reader reasons to buy—some would even say “permission” to buy. For instance, expensive chocolate companies often compose body copy trying to convince prospects that they are “worth it,” and deserve a little luxury in their lives.

Finally, the Logo is meant to build the relationship. It is the identity of the company, and therefore the sign of trust and reliability, or perhaps of excitement (Ferrari) or innovation (Apple), or perhaps luxury (Tiffany).

Speeches and presentations need all four of these elements.

First, the Headline. The speaker should be able to articulate the Headline, or premise of the talk, in one simple sentence. For instance, “Everyone can become a better speaker,” is the premise of this blog (and this article.)

PowerPoint should be used to supply visuals to support the spoken word, or if the speaker chooses to NOT USE POWERPOINT, he can tell stories or use metaphors and analogies to paint pictures in the mind of the listeners.

In a presentation, Body Copy is the proof you marshall under your claims. Each slide should have a Headline that makes a claim, and the imagery or data on the slide should supply the evidence that the headline is a valid conclusion.

It is ill-advised to put body copy on a slide because it is hard for the audience to read slides and listen at the same time.

Much better to put dramatic imagery on your slides and put the detailed narrative in the notes section of the PowerPoint page.

Finally,  in a presentation, the Logo is YOU. You are not a corporation. You are a person, and your behaviors and look should be consistent with the message you strive to impart.

Furthermore, the presentation should be all about the audience, not all about how cool you, your company, product, or ideas are. So, in a sales presentation, I suggest that you remove your company Logo from all your slides except the title slide.  Instead, put your prospect’s Logo on the slides.

Conclusion: Good ads persuade us to buy through four channels of communication:

1.  The claim,  generalization, or summary headline

2.  The details and evidence to prove that the headline is true and valid

3.  An image that enables us to feel the benefit of the offering

4.  A logo, or a branded source of information, that strives to earn our trust in the argument being made.

Speeches and presentations have similar elements: Key take-aways! Data, facts and other forms of proof (such as stories) that justify the key-takeaways! And Imagery on the slides or created in the mind of the audience by the speaker telling vivid stories!

And then there is you, the speaker, the source of the information. Your comfort, confidence and ease on stage help you generate the willing suspension of disbelief amongst your listeners, which allows them to take a chance on you and your idea.

Sims Wyeth is a speech coach in Montclair, NJ specializing in presentation skills andpublic speaking training in order to give accomplished people the knowledge and skill they need to become accomplished speakers. Learn more public speaking tips at www.SimsWyeth.com.

Sales Presentations: Pivotal Moments

Yesterday, I sat through 7 identical new-business presentations at a client site.  Each was 15 minutes long. Each was delivered by a team of three.  In addition to the 21 presenters, 20 people from the company were observing.

audience_delighted2When the last team ended their pitch, I asked everyone to pick out a strong moment–a moment that caught their attention in a positive way.

Here is what they said, in no particular order of importance.

1.  When someone said, “I love my work.”
2.  Whenever an example was used to illustrate a point.
3.  When one person spoke in a very organized, logical way so it was easy to follow what they said.
4.  When presenters translated facts about the company and its services into benefits for the prospect.

There were others, too numerous to mention here.  But these few responses alone speak to the reliability of ancient wisdom.

Audiences like emotion and personalization. 
Audiences like concrete examples to illustrate broad, general statements.
People want the big idea up front, and the supporting ideas in marching order behind.
They want to hear what they get from the service and how it will make them feel.

It’s easy to ramble through your material, difficult to speak so people will listen, and harder still to speak to the audience, in the language of the audience, about what’s most important to the audience.

The latter is the skill we are all in pursuit of.

Sims Wyeth is a private speech coach in Montclair, NJ specializing in executive speech coaching and public speaking training in order to give accomplished people the knowledge and skill they need to become accomplished speakers. Learn more public speaking tips at www.SimsWyeth.com.
 

Business Presentations: Stay Positive

What do you do when your product is losing share to a new competitor and it’s time to present the annual marketing plan?

Stay positive! Acknowledge the challenges and the implication, but do so in a matter of fact manner, and move quickly to your proposed solution.

Even if you have a snowball’s chance in hell of recovering your market share, put together a plan that could work if everything were to break in your favor.

And demonstrate commitment in your choice of words, your posture, and your tone of voice. Everyone knows it’s a bad situation before you begin, so you must demonstrate belief in the possibility–however small–of success.

We are not rewarded in business for dragging problems into the board room and dumping them on the table in front of senior people. We are rewarded for being crystal clear about the situation, and giving them the best option you and your team can devise.

You are the captain of your brand. There is no honor in leaving the ship while it sinks. Your job is to fight to the end. The brand may go down, but you will be remembered for your determination and optimism in the face of dire odds.

Sims Wyeth is a speech coach in Montclair, NJ specializing in presentation skills and public speaking training in order to give accomplished people the knowledge and skill they need to become accomplished speakers. Learn more public speaking tips at www.SimsWyeth.com.





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